1. SIA "JVM Logistics" (hereinafter – the Seller), registered address: Lubānas iela 41B, Riga, LV-1073, ensures that the product purchased in-store or online (hereinafter – the Product) conforms to the terms of the contract in accordance with the Consumer Rights Protection Law of the Republic of Latvia (hereinafter – the Warranty).
• If the Product is purchased by a Consumer (a natural person purchasing the Product for purposes not related to their economic or professional activity), the Warranty is valid for 24 months (two years) from the date of delivery of the Product.
• If the Product is purchased by a legal entity or a natural person engaged in economic activity, the Seller provides a 12-month warranty from the date of delivery of the Product.
This provision does not reduce the manufacturer’s warranty period – after 12 months, warranty obligations are handled by an authorized service center of the manufacturer or distributor (hereinafter – the Service).
Warranty claims are accepted at the Seller’s store: Lubānas iela 41B, Riga, LV-1073, unless otherwise agreed with the Seller or the Product is submitted directly to an authorized service center of the manufacturer.
2. The Consumer’s subjective opinion about the Product (e.g., “like” or “dislike”) cannot by itself be considered a basis for determining non-conformity of the Product with the terms of the contract.
3. The Product may be covered by a manufacturer’s warranty that may exceed the warranty period specified herein. When using the manufacturer’s warranty, both these terms and the manufacturer’s warranty conditions must be observed.
4. The Warranty is valid only if the Buyer can present proof of purchase and has used the Product in accordance with the manufacturer’s instructions.
5. If professional installation is required, the Warranty is valid only if installation has been carried out by a qualified specialist or an authorized service provider.
6. A Consumer may submit a claim regarding non-conformity of the Product within 2 (two) months from the date the non-conformity was discovered. This period does not limit the Consumer’s rights under the statutory 2-year liability period.
7. A legal entity may submit a warranty claim within 4 (four) weeks from the date the defect or damage was discovered.
8. The Warranty does not apply to consumable components (e.g., batteries, filters, etc.), as well as other consumables (e.g., toner cartridges, cartridges, etc.).
9. The Warranty does not apply if it is proven that the defect or damage of the Product was caused by:
• Improper use;
• Normal wear and tear;
• Improper installation or assembly;
• Mechanical damage;
• Drops or impacts;
• Unauthorized repair;
• Damaged or removed serial number;
• Use of incompatible accessories;
• Illegal software;
• Failure to perform required maintenance;
• External factors (moisture, liquids, fire, etc.);
• Professional use if not intended for such use;
• Continued use after a defect has been detected;
• Damage caused by irregularities in power supply, telecommunications, or other networks.
10. Diagnostics and repair are carried out by the Service in Latvia or abroad.
11. The Buyer delivers the Product to the Seller or Service at their own expense, unless otherwise agreed.
12. When submitting the Product, it must be complete and properly packaged.
13. A handover (acceptance) report is prepared upon submission.
14. Repair is carried out as soon as possible, but no later than within 30 days (in Latvia) or 45 days (outside Latvia).
15. In case of a valid warranty claim, repair or replacement is provided free of charge.
16. If repair is not possible or not proportionate, the Product will be replaced with the same or an equivalent product.
17. The Warranty period is extended by the time during which the Product was under repair.
18. If repair or replacement is not possible, the Buyer has the right to receive a refund, taking into account depreciation in accordance with applicable laws.
19. The Buyer must collect the Product within 14 (fourteen) days after receiving notification.
20. If the Product is not collected within 3 (three) months, the Seller, after prior notification to the Buyer, has the right to take ownership of the Product and dispose of it. Disposal costs shall be borne by the Buyer.
21. If the defect is determined not to be covered by the Warranty, the Seller, after informing the Buyer in advance, is entitled to charge for diagnostics and transportation.
22. The Seller is not responsible for data loss or damage. The Buyer must back up data before submitting the Product.
23. The Buyer must inspect the Product upon receipt. Claims regarding visible defects will not be accepted later unless the defect was hidden and could not have been detected at the time of receipt.
24. The Seller is not liable for delays in warranty service caused by circumstances beyond the Seller’s control.
25. Before submitting the Product for service, the Buyer must ensure that it is clean and ready for diagnostics. If not, the Seller may perform cleaning for a fee according to the service price list, after informing the Buyer.
26. To speed up warranty service, the Buyer may contact the manufacturer’s authorized service center directly.
27. When using the manufacturer’s warranty, the Buyer may be required to present the manufacturer’s warranty card, if provided with the Product.
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